Cancellation and Refund Policy

🌟 24-Hour Unconditional Refund Guarantee

If you request cancellation within the first 24 hours following the confirmation of your reservation, the entire down payment or fee paid will be refunded unconditionally.

* This rule applies to reservations with at least 30 days remaining to the check-in date (this guarantee does not apply to reservations with less than 30 days remaining to the check-in date).

  • 24-Hour Unconditional Refund: For cancellations made within the first 24 hours following reservation confirmation, the entire down payment or accommodation fee paid is refunded unconditionally. (Applies to reservations with at least 30 days remaining to the check-in date.)
  • Flexible Date Change: You may request a date change up to at least 14 days before your reservation check-in date. Change requests are processed based on the availability of our properties. If there is an increase/difference in the nightly rental rates for the new period of the date change, the resulting price difference will be charged to the customer as an additional fee. Date changes are not possible for reservations with less than 14 days remaining to the check-in date.
  • Standard Bank Transfer/EFT Cancellations: If the 24 hours following the reservation confirmation is exceeded and for cancellations made up to 30 days before the check-in date of the villa/house, the entire total accommodation fee is applied as a deduction (no refund).
  • Sanal POS Cancellations: For payments made via virtual POS (credit card), there is no cancellation or refund option after the first 24 hours following the reservation confirmation, and the entire total accommodation fee is applied as a deduction.
  • No-Show Situation: In cases where the reservation is not cancelled in time, the check-in to the villa/house is not made, or the stay is not realized at all, the total paid reservation amount will not be refunded to the customer.
  • Cancellation by the Management: In the event that the reservation is cancelled by MoonSA Boutique Villas for any reason, the situation will be notified to the customer as soon as possible. An equivalent villa/house will be proposed if available, and if the customer does not approve it, the money received will be refunded to the customer without any deduction.
  • Limits of Liability: MoonSA Boutique Villas cannot be held responsible for the non-use of the villa/house in cases arising from the customer's fault or termination of the contract without proper written notice. The entire contract fee becomes due on the check-in date.